Terms of Service

1. Acceptance of Terms

By accessing or using REDBOT ("Service", "Platform") at getredbot.net, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms form a binding agreement between you and REDBOT ("we", "us", "our").

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old to use REDBOT. By using the Service, you represent that you are of legal age in your jurisdiction and have the capacity to enter into a binding agreement.

3. Account Registration

You register using Google OAuth. You are responsible for maintaining the security of your Google account and any activity that occurs under your REDBOT account. Notify us immediately at [email protected] if you suspect unauthorised access.

You may not share your account credentials, create multiple free accounts to bypass usage limits, or use automated tools to access the platform beyond what the API documentation permits.

4. Acceptable Use

You agree to use REDBOT only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to harass, abuse, or harm any individual or group.
• Scrape, crawl, or extract data from the platform in bulk without written permission.
• Attempt to reverse engineer, decompile, or extract source code from the Service.
• Use the Service to generate, distribute, or promote content that violates Reddit's or Instagram's Terms of Service.
• Use the Service in any way that could damage, overload, or impair the platform or its underlying infrastructure.
• Misrepresent your identity or affiliation with any person or organisation.
• Use the platform to engage in fraud, money laundering, or any other illegal activity.

We reserve the right to terminate accounts that violate these terms without notice or refund.

5. Subscription Plans and Billing

REDBOT offers Free and paid subscription tiers. Paid plans are billed monthly or annually, as selected at checkout, via Stripe.

• Free plan — available to all registered users at no cost, with usage limits as specified on the pricing page.
• Paid plans — access to additional features and higher usage limits. Subscription fees are charged in advance at the start of each billing period.
• Annual plans — billed once per year. Cancellation before the end of the annual period does not entitle you to a prorated refund beyond the 30-day money-back guarantee window (see Section 7).
• Price changes — we will give you at least 30 days' notice of any price increase before it takes effect. Continued use of the Service after that date constitutes acceptance of the new price.

6. Cancellation

You may cancel your paid subscription at any time from the Billing page in your account. Cancellation takes effect at the end of your current billing period — you retain access to paid features until that date. We do not prorate cancellations for partial months.

On cancellation your account reverts to the Free plan. Your data (searches, history, favourites) is retained for 30 days after cancellation in case you reactivate, then deleted in accordance with our Privacy Policy.

7. Refund Policy — 30-Day Money-Back Guarantee

If you are not satisfied with your paid subscription, you may request a full refund within 30 days of your first payment on any new paid plan. To request a refund, email [email protected] with the subject line "Refund Request" and the email address associated with your account.

The 30-day money-back guarantee applies once per customer. It does not apply to:

• Renewals of existing subscriptions.
• Accounts that have been suspended or terminated for Terms violations.
• Charges that have already been refunded previously.

Refunds are processed within 5–10 business days to your original payment method via Stripe.

8. Intellectual Property

All content, features, and functionality of the REDBOT platform — including but not limited to text, graphics, logos, algorithms, and software — are owned by REDBOT and protected by applicable intellectual property laws, including copyright, trademark, and trade secret law.

You retain ownership of any content you create using the platform. You grant REDBOT a limited, non-exclusive, royalty-free licence to process and display that content solely to provide the Service to you.

Trend data and intelligence reports generated by REDBOT are licensed to you for personal or internal business use only. Resale, redistribution, or sublicensing of REDBOT-generated reports without prior written permission is prohibited.

You must not use REDBOT's name, logo, or branding in any manner that suggests endorsement, affiliation, or partnership without our express written consent.

8a. IP Infringement — DMCA Notice & Takedown

REDBOT respects the intellectual property rights of others. If you believe that material accessible through our Service infringes your copyright, you may submit a DMCA takedown notice to our designated agent at [email protected] with the subject line "DMCA Takedown Notice".

Your notice must include all of the following:

• A physical or electronic signature of the copyright owner or a person authorised to act on their behalf.
• Identification of the copyrighted work you claim has been infringed (or a representative list if multiple works are involved).
• Identification of the material that is claimed to be infringing, with sufficient information for us to locate it (e.g. URL or description).
• Your contact information — name, address, telephone number, and email address.
• A statement that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notification is accurate and that you are authorised to act on behalf of the copyright owner.

Counter-notification: If you believe your material was removed in error, you may submit a counter-notification to [email protected] with the subject line "DMCA Counter-Notification", including: your signature, identification of the removed material and its prior location, a statement under penalty of perjury that you have a good-faith belief the material was removed by mistake, your contact details, and consent to the jurisdiction of a Federal court in your district.

We will process valid notices promptly and, where appropriate, disable access to infringing material. Repeat infringers may have their accounts terminated.

8b. Third-Party Scraping Tools — User Risk Acknowledgement

REDBOT provides optional tooling (including the "Lead Scraper" feature) that collects publicly visible data from third-party platforms such as Instagram using third-party APIs (e.g. Apify). By using these tools, you explicitly acknowledge and agree that:

• Scraping or automated data collection from third-party platforms may violate those platforms' Terms of Service, robots.txt directives, or applicable law.
• You assume sole and full legal responsibility for any data collected using REDBOT's scraping tools, including any consequences arising from violations of third-party platform policies.
• You will not use collected data to spam, harass, or send unsolicited commercial communications to individuals.
• You will comply with all applicable laws governing your use of the collected data, including GDPR, CCPA, CAN-SPAM, and any other data protection or anti-spam regulations in your jurisdiction.
• REDBOT provides the tooling only. We are not liable for how you use the data, nor for any account suspension, legal action, or other consequences resulting from your use of these tools.

We reserve the right to disable or restrict scraping features at any time without notice.

9. Third-Party Data and Platforms

REDBOT aggregates and analyses publicly available data from third-party platforms including Reddit and Instagram. We do not guarantee the accuracy, completeness, or timeliness of this data. REDBOT is not affiliated with, endorsed by, or in any way officially connected with Reddit, Inc. or Meta Platforms, Inc.

Your use of insights derived from REDBOT is at your own risk. REDBOT does not guarantee any particular outcome from following its content recommendations.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, REDBOT DISCLAIMS ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REDBOT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE.

In no event shall REDBOT's total liability to you for all claims exceed the greater of (a) the amount you paid to REDBOT in the 12 months preceding the claim, or (b) £50.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before bringing any formal legal claim, you agree to attempt to resolve the dispute informally by contacting us at [email protected]. We will attempt to resolve disputes within 30 days.

13. Contact

For any questions about these Terms: [email protected]

For privacy-related matters: [email protected]